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HP0-265

Vendor: HP
Exam Code: HP0-265
Exam Name: Servicing HP Color LaserJet MFP Printers,High-End

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QUESTION 1:

Certkiller .com complains of a problem with media constantly jamming in the a Color
LaserJet 8550mfp. The event log indicates a large number of 13.00.00 errors. Based on
the event log entries, where are the pieces of jammed media most likely to be found in
the printer?

A. This is a general error not pointing to a specific area.
B. This is a specific error pointing to the transfer area.
C. This is a general error pointing to the fuser area.
D. This is not a valid error code on this product.

Answer: A

QUESTION 2:

On a Color LaserJet 8550mfp, the term DADF stands for what?

A. Duplexing Automatic Document Feeder
B. Delivery Automatic Document Feeder
C. Digital Automatic Document Feeder
D. Detecting Automatic Document Feeder

Answer: A

QUESTION 3:

The Color LaserJet 8550mfp copy module has how many mirror assemblies?

A. 4
B. 3
C. 1
D. 2

Answer: B

QUESTION 4:

What are the available paper sizes for the 1,000-sheet side input device (side HCI) on a
Color LaserJet 8550mfp?

A. letter/A4
B. letter only
C. letter/legal
D. A4/A5

Answer: A

QUESTION 5:

What are three optional accessories for the Color LaserJet 8550mfp?

A. printer engine, 1000-sheet HCI, additional memory
B. 1000-sheet HCI, duplexer, ADF
C. ADF, copy module, stand/rack
D. additional memory, ADF, 1000-sheet HCI

Answer: D

QUESTION 6:

Certkiller .com is complaining of edge-to-edge solid black pages on a Color LaserJet
8550mfp. Based on the theory of operation of the product, what is the most probable
cause of the print quality defect?

A. The Cleaning roller is not installed correctly.
B. The high-voltage power supply is not supplying proper bias to the post-charging unit.
C. The scanner is being sent a constant signal from the formatter.
D. The Developer/Imaging Drum Bias Supply is not applying the appropriate bias to the
charge roller.

Answer: D

QUESTION 7:

Which component of the Color LaserJet 8550mfp tracks jams and error reports in Service
Mode?

A. 1000-sheet HCI (Side High Capacity Input Device)
B. copy module
C. printer engine
D. ADF (automatic document feeder)

Answer: B

QUESTION 8:

Which functions occur within the ADF on the Color LaserJet 8550mfp? Select TWO.

A. re-sizing of originals
B. reversing originals to copy backside
C. pickup and feeding of originals
D. automatic paper size detection

Answer: B,C

QUESTION 9:

When installing a Color LaserJet 8550mfp printer, adequate space must be provided
around the product. Why is this is necessary? Select TWO.

A. for ease of service
B. for cosmetic purposes
C. provide adequate ventilation
D. for paper storage

Answer: A,C